Annapolis Jewelry & Loan

Return & Refund Policy

Thank you for shopping with Annapolis Jewelry & Loan!

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your items, we’re here to help. Please read our return and refund policy below.

1. General Return Guidelines

We accept returns for most products purchased from our online store, within 14 days from the delivery date.

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.

For Parts or Sold AS IS: Items sold "For Parts" or "Sold AS IS" are non-returnable and cannot be refunded. These items are sold with no warranties or guarantees, and returns will not be accepted under any circumstances.

2. How to Initiate a Return

To begin a return, please contact us at Annapolis@fastcashpawnbrokers.com or call 410-224-8600 with your order number and details of the item(s) you'd like to return.

Once we approve your return request, you will receive instructions on how to send the item back to us.

3. Return Shipping

You are responsible for the cost of return shipping unless the item is defective, damaged, or an error was made in processing your order.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email and process your refund.

If your return is approved, we will issue a refund to your original payment method (credit card, PayPal, etc.). Please allow 5-7 business days for the refund to appear in your account.

If the item is returned in a used or damaged condition, we may deduct a restocking fee or refuse the refund.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product or size, please return the original item for a refund and place a new order.

6. Defective or Damaged Items

If you received a defective or damaged item, please contact us within 14 days of receiving your order. We will cover the cost of return shipping and issue a full refund or send a replacement, depending on your preference and item availability.

7. Late Returns

Returns requested after 14 days from the delivery date will not be accepted.

8. Contact Us

If you have any questions or concerns about our return policy, feel free to reach out to us:

Email: Annapolis@fastcashpawnbrokers.com

Phone: 410-224-8600

Business Hours:

Monday - Friday: 10:00 AM - 7:00 PM

Saturday: 10:00 AM - 6:00 PM

Sunday: 11:00 AM - 5:00 PM

Address: Annapolis Jewelry & Loan, 1405 Forest Dr, Annapolis, MD 21403